1. The agreement
These Terms are a binding agreement between you and [Status Bee legal entity] ("Status Bee", "we", "us"). If you use the Service on behalf of a company or another legal entity, you represent that you have authority to bind it, and "you" means that entity.
Your use of the Service is also governed by our Privacy Policy, which describes how we handle personal data, and, for paid plans, by the checkout terms of Paddle, our merchant of record. If these Terms conflict with an agreement we have signed with you separately, the signed agreement controls for its subject matter.
The Service is intended for business and professional use. Nothing in these Terms limits consumer-protection rights that cannot be excluded by contract in your country of residence.
2. Definitions
- Account means the login you use to access the Service.
- Organization means the billing and administrative unit that owns workspaces; it has one plan and one or more members.
- Workspace means a tenant inside an organization that holds status pages, monitors, incidents and subscribers.
- Member means a person who has been given a role in an organization or workspace.
- Status Page means a page we host that displays the status of your components, either publicly or to an audience you restrict.
- Monitor means an automated check (HTTP, TCP, ping, DNS, TLS certificate or heartbeat) that you configure against a target.
- Subscriber means a person or system that has opted in to receive updates about a Status Page through a channel we support.
- Customer Content means everything you and your members put into the Service: names, text, incident updates, templates, monitor targets, custom CSS, domains, subscriber lists and files.
- Plan means the Free plan or a paid plan as described on our pricing page, including its limits and features.
3. Eligibility and accounts
- You must be at least 18 years old (or the age of majority where you live, if higher) and able to enter into a binding contract.
- You must provide accurate registration information and keep it current, including a working email address that we can use to notify you.
- You are responsible for everything that happens under your Account and under the Accounts of the Members of your Organization, including API keys they create. Keep credentials and keys confidential, enable multi-factor authentication where offered, and tell us immediately at support@statusbee.co if you suspect unauthorized access.
- Each Account is for one person. Shared logins are not permitted; invite Members instead. The owner of an Organization is responsible for the actions of the people they invite.
- We may refuse registration, or reclaim usernames, subdomains and workspace identifiers that infringe someone else's rights or that we reasonably consider misleading.
4. Plans, trials and billing
Free plan
The Free plan costs nothing and is limited as described on the pricing page. We may change what the Free plan includes on 30 days' notice.
Paid plans and Paddle
Paid plans are billed in advance, monthly or yearly, at the prices shown on the pricing page when you order, in US dollars. Sales are made by Paddle.com Market Ltd or its affiliates as merchant of record: Paddle charges your payment method, adds any applicable taxes at checkout, issues your invoices and handles payment disputes and refunds under its own terms, which you accept when you buy.
Renewal and cancellation
Subscriptions renew automatically at the end of each billing period until cancelled. You can cancel at any time from the billing page of the dashboard; cancellation takes effect at the end of the period you have already paid for, and you keep the paid features until then. We do not refund the unused part of a period except where the law requires it.
Trials
A paid plan may start with a free trial (currently 14 days). One trial per Organization. Unless you cancel before the trial ends, the plan converts to a paid subscription and Paddle charges the payment method on file. We may change or withdraw trial offers at any time.
Changing plans
Upgrades take effect immediately and are prorated. Downgrades take effect at the end of the current billing period. If your usage exceeds the limits of the plan you move to, the excess becomes read-only until you bring it within the limits; nothing is deleted.
Failed payments
If a renewal payment fails, Paddle retries it and we notify you. Your Organization enters a grace period of 7 days during which everything keeps working. If payment has not succeeded by the end of the grace period, your Organization is moved to the Free plan and paid features stop; your published Status Pages stay online. Amounts already due remain payable.
Price changes
We may change prices. Changes to a plan you are subscribed to take effect at your next renewal after at least 30 days' notice by email. If you do not agree, cancel before the new price applies.
Refunds and chargebacks
Except where the law gives you a non-waivable right to one, fees are non-refundable. If you believe you were charged in error, contact us or Paddle before disputing the charge with your bank; we may suspend an Organization while a chargeback is open.
No per-subscriber fees
We do not charge per Subscriber and never will. The number of Subscribers a Status Page may have is subject only to the fair-use rules in section 5.
5. Plan limits and fair use
Each Plan includes limits on status pages, workspaces, monitors, minimum check interval, members, API keys and the length of history shown. Limits are enforced by the Service and are described on the pricing page. We may also apply reasonable rate limits to the API, the public endpoints and notification throughput to keep the Service healthy for everyone.
- Do not circumvent limits, for example by creating several Free Organizations for one product or by automating account creation.
- "Unlimited" features and Subscriber counts are subject to fair use: usage far outside what a business of your size would plausibly need may be throttled after we contact you.
- Agencies and consultancies may run Status Pages for their clients within their own Organization's workspaces. You remain responsible to us for your clients' content and users.
- To use a custom domain you must control that domain and keep its DNS pointed at the Service; we provision TLS certificates for it through our providers. Remove the domain from the Service before you let it lapse or transfer it.
- Where your Plan does not include branding removal, Status Pages display a small "Powered by Status Bee" notice that you may not hide or alter.
6. Acceptable use
You may use the Service only for lawful purposes and in line with these Terms. In particular, you must not, and must not allow anyone else to:
- monitor, probe, load-test or otherwise send traffic to systems you do not own unless you have the owner's written authorization; the Service is not a scanning or stress-testing tool and refuses targets on private networks by design;
- send notifications to people who have not opted in, import subscriber lists without a documented lawful basis, or use the notification channels for anything other than status information about the services a Subscriber signed up for;
- publish content that is unlawful, infringing, defamatory, deceptive, obscene, hateful or harassing, or that misrepresents the status of a service you do not operate;
- impersonate another person, company or status page, or use a Status Page, domain or custom CSS to phish, distribute malware or deceive visitors;
- interfere with the Service or its security, bypass rate limits or plan limits, scrape other customers' pages, probe our infrastructure, or introduce malicious code;
- copy, modify, reverse engineer or create derivative works of the Service, or resell or sublicense it except as permitted for agencies in section 5;
- use the Service in violation of any law, including privacy, telemarketing and anti-spam laws (such as the GDPR, the TCPA and CAN-SPAM), sanctions and export-control laws;
- use the Service where failure, delay or inaccuracy could lead to death, personal injury, or severe physical or environmental damage, such as life-support, emergency dispatch or other safety-critical systems. The Service is not designed, tested or certified for such use.
We may investigate suspected violations, and we may remove content, throttle, suspend or terminate access as described in section 13. We cooperate with law-enforcement requests that comply with the law.
7. Your content and your subscribers
Ownership and license
You keep all rights to Customer Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, copy, transmit, display, cache, back up and otherwise process Customer Content solely to provide, secure and improve the Service and as you instruct through it. This license ends when the content is deleted from the Service, except for backup copies that roll off on their normal schedule.
Your responsibilities
You are responsible for Customer Content: for having the rights to publish it, for its accuracy, and for the consequences of publishing it. Incident updates and status information you publish are your statements, not ours, even when the Service drafted or published them automatically according to rules you configured.
Subscriber data
Between you and us, you are the controller of your Subscribers' personal data and we process it as your processor under our Privacy Policy and, where you have requested them, our data processing terms. You must have a lawful basis to contact each Subscriber, provide them with any notice the law requires, and honor their requests. The Service implements double opt-in for email and a one-click unsubscribe in every message; you may not disable, hide or work around these mechanisms. Where you enable SMS you are responsible for obtaining the consent that telecom rules in the recipient's country require.
Removal and notices
We may remove or disable access to Customer Content that we reasonably believe violates these Terms or the law, with notice to you where practical. Rights holders who believe content on the Service infringes their rights can write to support@statusbee.co with a description of the work, the location of the material and their contact details; we act on valid notices and may terminate repeat infringers.
Feedback
If you send us ideas or suggestions, we may use them without obligation to you.
8. Monitoring, notifications and third-party channels
Monitors run from our infrastructure at the interval you choose and evaluate the assertions you set. Results depend on things outside our control: network conditions between our regions and your target, DNS, firewalls and rate limits on your side, and outages at intermediaries. A check can fail although your service is fine, and can pass although your users are affected. Verify before you act on a result, keep your own monitoring where the stakes are high, and treat status information as an aid to judgment rather than a substitute for it.
Notifications are delivered through third parties: email providers and recipients' mail servers, mobile carriers, Telegram, Slack, Discord, Microsoft and the webhook endpoints you or your Subscribers supply. We hand messages to them promptly, but we do not control and cannot guarantee whether or when they are received. You must comply with the terms of each channel you use.
Where you configure automatic incidents, the Service publishes or drafts incidents according to your rules; you are responsible for reviewing what is published under your name. Heartbeat monitors rely on your systems calling us; a missed ping caused by your side is not a fault of the Service.
9. Availability, outages and no liability for downtime
We work hard to keep Status Bee running, and our own status is published for everyone to see. Nevertheless, we do not promise that the Service will be available, uninterrupted, timely, secure or error-free. There is no service-level agreement, no uptime guarantee and no service credit or refund for downtime unless a written agreement signed by us says otherwise.
The Service may be unavailable or degraded because of planned maintenance, updates, failures or maintenance at our infrastructure and network providers, denial-of-service attacks, defects, or events beyond our reasonable control. When that happens, checks may be delayed or skipped, incidents may be detected late or not at all, Status Pages may show stale information, and notifications may be delayed, misdelivered or lost.
You acknowledge and agree that:
- the Service is an informational tool; it does not operate, protect, back up or repair your systems;
- an outage, slowdown or malfunction of the Service can coincide with, and will not prevent, an outage of your own systems;
- you remain solely responsible for the availability of your own services, for how you respond to information the Service gives you, and for meeting any commitments you have made to your own customers.
Nothing in this section limits liability that cannot be limited under applicable law; see section 15 for the liability we do accept.
10. Intellectual property
The Service, including its software, design, documentation, trademarks and the Status Bee name and bee mark, is owned by us or our licensors and protected by intellectual-property laws. We grant you a limited, non-exclusive, non-transferable, revocable right to use the Service during your subscription in accordance with these Terms. All rights not expressly granted are reserved. You may not use our trademarks without our written permission, except to say truthfully that your status page is powered by Status Bee.
The Service includes open-source components licensed under their own terms, which are available on request.
11. Third-party services
The Service works with third-party services that you choose to use: identity providers you sign in with, Paddle for payments, and the notification channels listed in section 8. Those services are governed by their own terms and privacy policies, we do not control them, and we are not responsible for their availability, conduct or content. Linking a third-party service to Status Bee authorizes us to exchange the data needed to make the integration work.
12. Changes to the Service and beta features
We improve the Service continuously and may add, change or remove features. If a change materially reduces the core functionality of a paid plan, we will give paying customers at least 30 days' notice by email or in the dashboard. Features labelled beta, preview, early access or similar are provided as-is for evaluation, may be changed or withdrawn without notice, and are excluded from any commitment we make elsewhere.
13. Suspension and termination
By you
You can stop using the Service at any time, cancel a paid plan from the billing page, and delete your Account or Organization from the dashboard or by asking us. Deleting an Organization unpublishes its Status Pages.
By us
We may suspend or terminate your access, in whole or in part, with notice where practical and immediately where necessary, if: you materially breach these Terms; your use creates a security, legal or operational risk for us or others; we receive a credible legal demand; payment remains outstanding after the grace period (which results in a downgrade to the Free plan rather than termination); or we discontinue the Service, in which case we give at least 60 days' notice. We may also delete a Free Organization that has had no activity for 12 months, after emailing its owner 30 days in advance.
Effect
When these Terms end, your right to use the Service ends. For 30 days after termination (except termination for abuse or by legal requirement) you may request an export of your Customer Content; after that we delete it in line with our Privacy Policy. Fees already paid are not refunded except as required by law. Sections that by their nature should survive (including sections 7, 9, 10 and 14 to 20) survive termination.
14. Disclaimer of warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND QUIET ENJOYMENT, AND ANY WARRANTY THAT THE SERVICE WILL BE ACCURATE, RELIABLE, UNINTERRUPTED, TIMELY OR FREE OF DEFECTS, OR THAT IT WILL DETECT EVERY OUTAGE OR DELIVER EVERY NOTIFICATION. WHERE A WARRANTY CANNOT BE EXCLUDED, OUR LIABILITY FOR ITS BREACH IS LIMITED, AT OUR CHOICE, TO RE-SUPPLYING THE SERVICE OR PAYING THE COST OF DOING SO.
15. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (A) NEITHER WE NOR OUR AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS OR SUPPLIERS WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, DATA OR ANTICIPATED SAVINGS, BUSINESS INTERRUPTION OR THE COST OF SUBSTITUTE SERVICES, HOWEVER CAUSED AND UNDER ANY THEORY OF LIABILITY, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES; AND (B) OUR TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE GREATER OF THE FEES YOU PAID US FOR THE SERVICE IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM AND ONE HUNDRED US DOLLARS (USD 100).
These limits apply together with section 9, apply to every kind of claim, and apply even if a remedy fails of its essential purpose. Multiple claims do not enlarge the cap.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for any other liability that cannot be excluded or limited by law. If you are a consumer under mandatory law, you keep the statutory rights that law gives you.
16. Indemnification
You will defend, indemnify and hold harmless Status Bee and its affiliates, officers, employees and contractors from and against any third-party claim, and the resulting damages, penalties, costs and reasonable legal fees, arising out of or relating to: Customer Content; the systems you monitor and your authority to monitor them; notifications sent to your Subscribers, including claims about consent or spam; your breach of these Terms or of the law; or any dispute between you and your clients, Members or Subscribers. We will notify you promptly of any such claim, let you control the defense (without settling in a way that admits fault on our behalf or imposes obligations on us without our consent), and reasonably cooperate at your expense.
17. Governing law and disputes
These Terms and any dispute arising out of or in connection with them or the Service are governed by the laws of [Governing law], without regard to conflict-of-law rules. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Before starting formal proceedings, you agree to contact us at support@statusbee.co and give us 30 days to try to resolve the matter informally. Subject to that, [Courts of competent jurisdiction] have exclusive jurisdiction, except that either party may seek injunctive or other urgent relief in any competent court to protect its intellectual property or confidential information.
If you are a consumer resident in the European Union, the United Kingdom or another jurisdiction whose law grants you the right to bring or defend proceedings in your local courts or to benefit from local mandatory law, nothing in this section takes those rights away.
18. Compliance with laws
You may not use the Service if you are located in a country or territory subject to comprehensive sanctions, or if you are a person listed on a government sanctions or denied-parties list. You must comply with export-control, sanctions, anti-corruption and telecommunications laws that apply to your use of the Service, and you are responsible for determining whether the Service is appropriate for use in your jurisdiction.
19. Changes to these Terms
We may update these Terms from time to time. The effective date at the top shows the current version. For material changes we give at least 14 days' notice by email to Account holders or by a prominent notice in the dashboard. Continued use of the Service after a change takes effect means you accept it; if you do not, stop using the Service and cancel your subscription before the change takes effect.
20. General
- Entire agreement. These Terms, the Privacy Policy, any data processing terms and any order or signed agreement with us are the entire agreement between us about the Service and replace all earlier discussions.
- Severability. If a provision is found unenforceable, it will be enforced to the maximum extent permitted and the rest of the Terms remain in effect.
- No waiver. Our failure to enforce a provision is not a waiver of our right to do so later.
- Assignment. You may not assign these Terms without our written consent. We may assign them to an affiliate or to a successor in connection with a merger, acquisition or sale of assets.
- Force majeure. Neither party is liable for delay or failure caused by events beyond its reasonable control, including failures of the internet, hosting, network and upstream service providers, denial-of-service attacks, labor disputes, government action, epidemics and natural disasters. This does not excuse payment obligations.
- Relationship. We are independent contractors; these Terms create no partnership, joint venture, agency or employment relationship.
- Notices. We send notices to the email address on your Account; you send notices to us at support@statusbee.co. Notices are effective when sent, or when posted in the dashboard.
- Language. These Terms are written in English. A translation is provided for convenience only; the English version controls.
- Interpretation. Headings are for convenience, and "including" means "including without limitation".
21. Contact
Questions about these Terms: support@statusbee.co.
Postal address: [Status Bee legal entity], [Registered address].